Return & Replacement Policy

At Syed Telecom, we prioritize customer satisfaction and strive to provide a transparent return and replacement process for your peace of mind. Please review our policy below for a smooth return or replacement experience.

✅ Return & Replacement Available For:
🛠️ Manufacturing Defects

⚠️ Wrong Product Delivered

📦 Damaged Product Received

📅 Return/Claim Period:
Notify us within 12 hours of receiving the product.

After 12 hours, no return/replacement requests will be accepted.

📌 Conditions for Return/Replacement:
The product must be unused, undamaged, and returned in its original packaging.

All accessories (charger, cable, manuals, box) must be included.

Physical damage caused by the user will not be covered under our policy.

If the product has been misused (such as issues with charging because of incorrect handling), it may not qualify for a return or replacement.

Return shipping costs (if applicable) are the responsibility of the buyer, unless the issue is caused by Syed Telecom.

🔁 Replacement Process:
Contact Us: Reach out via phone or Facebook Messenger to initiate the process.

Provide Details: Share product photos and a description of the issue.

Return the Item: If your claim is approved, return the product via courier.

Inspection & Replacement: After inspection, a new unit will be shipped to you.

📞 Support Hotline:
+8801309-143431

📍 Visit Us:
RRP Shopping Mall, Shop 312, Ishwardi, Pabna

Important Notes:
Please remember that the product must be unused and returned within 12 hours for it to be eligible.